Latest travel updates

Last updated: 14:28, Friday 17 April

Unfortunately, we experienced major disruption to services last night (Thursday 16 April) following a complex trespass incident between Newark North Gate and Retford. As a result, customers travelling experienced significant delays and cancellation to services.

Many trains and crew were displaced, and we are still working to recover from the disruption and get trains and crews back to the right locations. Please note that we have had to make alterations to services today (Friday 17 April). East Coast Mainline services are still subject to delays and cancellations for the rest of the delay. If you are due to travel by rail today, please double check your service before you travel here.

For more information about the incident and what made it so significant, you can read our latest update here.

If you have been impacted by this disruption please accept our sincere apologies.

Customer Advice

• Train services are likely to be busy and may be subject to alteration and / or cancellation.

• If your LNER train is cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.

• LNER tickets dated Thursday 16 April and Friday 17 April can be used on any LNER service up to and including Monday 20 April.

• We recommend making a new seat reservation on the service you intend to travel on.

You can use your ticket on the following train companies at no extra cost:

• Avanti West Coast between London Euston and Glasgow Central/Edinburgh

• TransPennine Express between Manchester, Leeds and York/Newcastle

• ScotRail between Glasgow Central and Edinburgh Waverley.

• Northern Rail between Carlisle and Newcastle.

• East Midlands Railway (EMR) between London St Pancras, Leicester and Sheffield.

• CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh.

• Greater Anglia between London Liverpool Street, Stevenage and Peterborough.

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough.

• Grand Central between London Kings Cross and York.

• LUMO between London Kings Cross and Edinburgh.

Please use this alternative route map to help you reroute your journey around this disruption. Please be aware other operators' services may be busy.

Refunds/Compensations

• If you were delayed getting into your booked destination by 30+ minutes you may be entitled to compensation under our Delay Repay scheme.

• If you booked directly with LNER and opted into One Click Delay Repay, you’ll receive an email confirmation of this within 48 hours.

• If you haven’t received an email or if you haven’t opted in for One Click Delay Repay/have booked your tickets elsewhere then please fill in a claim form.

• If you need reimbursements for hotels and/or taxis, please email your ticket and receipt to customers@lner.co.uk.

Support Channels

• For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.

• If you need any additional help in real-time, send us a message on Social Media, using X, Facebook or Instagram or contact our Customer Solutions Team on 0345 722 5333.

Planned industrial action at Transport for London means that a reduced Tube service will be operation between Tuesday 21 and Friday 24 April. Service levels will vary depending on the time of day and will affect all Underground lines.

Elizabeth line, DLR, London Overground, and tram services will be running normally on strike days, as will most buses. However, these services are expected to be busier than usual.

Please plan ahead and allow extra time to reach London King’s Cross on the affected dates. For the latest information, please visit the Transport for London website here.

Due to fans travelling to and from a match in central London on Saturday 25 April, we expect some trains between the North East and London King’s Cross to be busier than usual on this date, including southbound trains arriving into London King’s Cross before 13.00 and northbound trains departing London King’s Cross after 20.00.

If you are travelling home after the match, please note that the last northbound LNER train between London King’s Cross and Newcastle is the 21.03 London King’s Cross to Newcastle service.

Trains to and from London stations across all operators will be busy over the weekend due to the London Marathon taking place. For a comfortable journey, we recommend a making a seat reservation before you travel. If you are travelling without a seat reservation, please be considerate of other customers and vacate seats when these have been reserved. The live display screens above the seats confirm where seats are booked to and from.

Due to fans travelling to and from a match in central London on Sunday 26 April, we expect trains between Leeds, York and London King’s Cross to be busier than usual on this date, including trains departing London King’s Cross after 19.00 on Sunday evening. Some northbound trains on Monday morning are also expected to be busy.

• Some trains are now fully reserved. If you are travelling without a seat reservation, you may need to stand for part or all of the journey.

• A queueing system may also be in place at the station on the Sunday. Please allow extra time to find your platform and boarding zone.

If you are travelling home after the match, please note that the last northbound train between London King’s Cross and Leeds is the 22.35 London King’s Cross to Leeds service.

Trains to and from London stations across all operators will be busy over the weekend due to the London Marathon taking place. For a comfortable journey, we recommend a making a seat reservation before you travel. If you are travelling without a seat reservation, please be considerate of other customers and vacate seats when these have been reserved. The live display screens above the seats confirm where seats are booked to and from.